What happens next? 

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At that time, the Customer Care Representative will ask you a few questions in order to personalize the care we provide. Examples of the information they will ask for are:

What are the names and telephone numbers of your emergency contacts?

These contacts could be family, friends, neighbors, or even your doctor.
You can change your emergency contacts at any time.

Do you have any medications, allergies, or conditions that you would like us to communicate to paramedics during an emergency?

Do you live in a gated community with a coded entry?

Do you have a lock box on your door or a hidden key? This information is passed along to paramedics during an emergency so that no time is wasted in route to providing medical care.

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If you miss our call, don't worry, we'll leave you a message.

You are always welcome to call us toll free at 1.800.994.2095, then just press 2 for Customer Service and a live operator will greet you within a moment. Keep in mind that while our emergency operators are standing by 24 hours a day, 365 days a year, our Customer Care Department is open Monday - Friday, 8:00am - 5:00pm CST.

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